We are committed to providing products that match their descriptions and meet legal standards.
If your item is faulty, damaged, or incorrect, please notify us within 14 days of delivery:
- Use the contact form at www.podax.co.uk, or
- Email us at info@podax.co.uk
Please include:
- A brief description of the issue
- Your preference for a replacement or refund
- A photo or video highlighting the fault (if applicable)
Upon confirming the issue, we will:
- Provide a pre-paid return label, and
- Arrange a refund or replacement once we receive the returned product
Returns Window:
Our standard returns period is 14 days from the date of delivery.
For purchases made in December, we offer an extended returns window (1st–31st December) to accommodate holiday gifting.
We will keep you updated throughout the return process with automatic email notifications.
If the fault develops after the 14-day return period, your item may still be covered under our warranty — please contact us for further assistance.