1. Data Controller & Contact Information
Podax Limited is the data controller for all personal information collected and processed through our services.
If you have any questions about how your data is handled, please contact us at:
Address: Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ
Email: info@podax.co.uk
2. What Personal Information We Collect
We collect your personal data to provide and continually improve our products and services. This may include:
- Your name and contact details
- Delivery and billing addresses
- Payment and transaction information
- Browser data, cookies, and device identifiers
3. How and Why We Use Your Data
We process your information for the following purposes:
- Order Fulfilment & Delivery: To process and ship orders, handle payments, and communicate with you regarding your purchases.
Legal basis: Contractual obligation. - Service Improvement: To enhance website functionality, fix errors, and improve user experience.
Legal basis: Consent, contract, or legitimate interest. - Personalisation & Recommendations: To customise your experience and recommend relevant products/services.
Legal basis: Consent, contract, or legitimate interest. - Legal Compliance: To meet legal and regulatory obligations.
- Customer Communication: To contact you by phone, email, or chat regarding your account or orders.
Legal basis: Consent, contract, or legitimate interest. - Advertising & Marketing: To show interest-based ads and offers.
Legal basis: Consent or legitimate interest. - Fraud Prevention & Risk Management: To detect fraud and protect the integrity of our business and customers.
- Consent-Based Processing: For any other uses explained at the time of collection, where we rely specifically on your consent.
4. Cookies & Similar Technologies
We use cookies to:
- Enhance website performance
- Recognise your device and preferences
- Analyse visitor activity
- Deliver targeted ads
Cookie Types Used:
- Strictly Necessary Cookies: Enable basic functions like shopping cart and secure logins.
- Performance Cookies: Track visitor interactions to improve website usability.
- Functionality Cookies: Remember user preferences (e.g. language or region).
- Targeting Cookies: Help deliver more relevant ads based on browsing behaviour.
5. Third-Party Service Providers
We work with trusted third parties to perform services such as:
- Order fulfilment & delivery
- Payment processing
- Marketing and analytics
- IT support and customer service
They are only given access to the information necessary to perform their tasks and must process it in accordance with this privacy policy and applicable laws.
6. Business Transfers
If Podax Limited is sold, merged, or reorganised, customer data may be transferred as part of that transaction—always in accordance with this privacy policy.
7. Legal Disclosures
We may share your information if required by law or to protect the rights, property, or safety of Podax Limited, our users, or others (e.g. fraud prevention).
8. Data Security
We use a combination of:
- Encryption protocols
- PCI DSS standards for payment processing
- Physical and digital security safeguards
We may request identity verification before disclosing your personal information.
9. Data Retention
We keep your personal data for 2 years, unless longer retention is required for legal or operational reasons.
10. Your Rights Under Data Protection Law
You have the right to:
- Access – Request a copy of the personal data we hold about you
- Rectify – Correct inaccurate or incomplete data
- Erase – Request deletion of your data in certain cases
- Restrict – Limit how your data is processed
- Object – Object to processing based on certain grounds
- Portability – Request your data in a structured, commonly used format
There is no charge to exercise your rights. We will respond within one month.
To submit a request, please contact:
Podax Limited
Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ
Email: info@podax.co.uk
11. How to Complain
If you are unhappy with how we handle your personal information, please write to:
Podax Limited
Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ